Summary

I am an expert in IT solutions with years of experience in troubleshooting and resolving issues using a variety of professional tools and software for virtualization deployment and many more projects, I am very fast at learning new skills. gathering productive information and putting them into use in a professional environment for better work results.

Shell Scripting

Creating file system attributes, such as permissions, encryption, access control list (ACL) and network file systems. Manage users and groups, which includes basic firewall and SELinux configuration. Setup Cron-jobs for automated tasks.

Web Developer

Developing and maintaining the front end functionality of websites. Developing websites that have a consistent fell and look throughout all web properties. Update and streamline existing code to improve site performance. Proficient in using HTML, CSS and Ruby On Rails.

Networking

Setting up and managing Local and Wide Area Networks (LAN, WAN) to maintain maximum uptime. Handling network administration with technical expertise in the implementation, operations and support functions using IT as a tool. Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems to achieve uptime.

Experience

  • To oversee the technical implementation of projects to ensure high quality of final deliverables including system documentation
  • Strong SQL skills in Oracle and MS SQL Server environments
  • Troubleshoot and resolve connectivity issues with cable, DSL, fiber, and cellar data circuits
  • Develop and maintain high-level technical knowledge of hardware, systems and procedures
  • Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency
  • Providing Linux system administration
  • Respond to incoming tickets using the help-desk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
  • In-depth experience with Apache Web-server, HTTP networking and troubleshooting
  • Experience with front-end Web development and design, including HTML5, CSS, CSS3, and Bootstrap
  • Experience with working as an open source contributor or display a portfolio of previous work on GitHub projects
  • Experience with PC and Unix platforms and file transfer protocol (FTP)
  • Client relationship- Senior management coverage.
  • Proven team player with strong relationship building skills across other technical teams

Work History

Tech Support Tier II – 08/2017 to Current

Global Tel-Link (GTL)- Irving TX

  • Maintain team members and assist with complicated issues
  • Provide advanced networking support to field techs
  • Coordinate with internet providers to configure modems
  • Setup and configure networks for SSH (secure connection)
  • Customize, troubleshoot Linux and Windows based kiosk issues
  • Troubleshooting and repairing remote servers
  • Database queries for transactions
Retail Sales Lead – 07/2014 to 07/2017

T-Mobile- Southlake, TX

  • Provide customer service in store and via telephone
  • Promote vendor products and maintained sales goals
  • Keeps abreast of the rapidly evolving wireless technology
  • Prepare and maintain records related to sales agreements
Laptop Technician, (Contractor) – 05/2014 to 07/2014

SMS InfoComm Corporation- Grapevine, TX

  • Replace LCD, Motherboard, Hard Drive, RAM, Wireless Card
  • Diagnosed units for issues, tested units for processing, and updated BIOS version
  • Resolved Networking issues related with LAN/WAN
  • Provided technical assistance to the customers over the phone as well as online

Education

University of North Texas

Denton, TX

  • Information Technology

Tarrant County College

Hurst, TX

  • Associate in Technology Degree